What Is It?
Documentation describes the products delivered by project, for service staff, operators and users. Documentation Management secures its correct, complete and recipient conform elaboration during the whole project course.
Who Does It?
Good documentation managers are project team members with experience in service, first level support (hot line) or in application of similar products, or in business field, where project results are to be deployed.
Why Is It Important?
Service, Operators and Users in most cases were not part of the project team – so they do not have any knowledge about the product. The documentation of changes is usually inferior. Yet, the recipients must use and maintain the product – in some cases with vast financial impact. Therefore, proper documentation is crucial.
What Are the Steps?
Define the DM criteria for recipients: users, operators, service staff, and the procedures. Develop the sustainable documentation management system. Each new element in product specification turns into product documentation. Than check what shall be changed in users and operator documentation. Inform the initiator of the documentation input about the results of your actions. Initiate the DM process if appropriate.
What Is the Product?
Nominate your documentation manager already in the project initialization phase. Initiate the DM steps as soon as possible and get already first draft of documentation separately for the users, operators and service based on project goals and specifications. Include the validation procedures and results, as well as business process considerations, in a recipient conform manner. Keep track of all changes and update the documentation duly.
How Do I Ensure That I Have Done It Right?
Start with the first product specifications and actualize the documentation continuously during the project course. Split the documentation into the recipient’s confirm results. Focus on what all really each recipient wants to know.