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Change Management

CM 14:00

Overview

What Is It?

Changes are sure in each project. By channeling them into predesigned process we secure their economical and controlled implementation.

Who Does It?

In is advisable to set the Change Management Board consisting of Project Sponsors, Management and respective field competent persons.

Why Is It Important?

Uncontrolled changes may lead to chaos in project course and in implementation. They may cause unjustified expenses and make operations in view of invalid configuration impossible.

What Are the Steps?

Set the organization and the process, how the changes shall be managed in your project. Then evaluate each change request for its cost/benefit ratio. If justified – verify if there are already similar requests pending - combine them together and decide about economical realization and controlled release. Adjust the configuration and lessons learned.

What Is the Work?

Organize the change management and change management process. Collect the change request and let them evaluate if justifiable (cost/benefit). In positive cases let them realize and carefully check if grouping of similar cases into problem management is justifiable. Decide about the time of implementation into operations and let the configuration to be duly modified. Lessons learned close to the process.

How Do I Ensure That I Have Done It Right?

Critical is the right selection of the members of the change management board (CMB) and broad spread of the change request management policy. By securing that all change requests are handled by your CMB you assure the cost and operations’ efficient change implementation. Let the competent processes and people evaluate the change request and do the job if justifiable. Control the process of further release into operations. Make sure that the appropriate configuration is correctly updated.

Goal

“The only constant thing is change”, a phrase attributed to Francois de la Rochefoucauld by Phillips and Gully (Phillips and Gully 2011) drives this chapter. Change Management Process shall secure the coordinated efficient evaluation and, if justifiable, the cost-efficient implementation of the changes necessary for the final project results delivery up to order with configuration update which secure the future correct operations.

Process

Change Management process deals with all sort change requests in a project. The organization and process set in the preparation phase evaluate each change request if it is justifiable in terms of cost/benefits. If positive it is synchronized with other pending requests and controlled release with configuration update close the process. Lessons learned shall be passed to KM process.

Lecture notes

Lecture notes coming soon.

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Practice questions coming soon.