Communication

COM 02:00

Overview

What Is It?

All scientific recognitions, all practical experiences point out that communication is the most important process and communication capabilities in team as decisive for project success. Here we take care of it.

Who Does It?

Communication is a task of project manager. But he may at least partially delegate this to a gifted team member.

Why Is It Important?

One of main reasons for project failures is inadequate communication. Best specialists rely on input from other team members; customers may be soothed with the right explanation of delays, majority of conflicts, deteriorating team performance, may be avoided with sufficient communication.

What Are the Helps?

Verify and close pending process improvements and tasks. Verify communication in team and take suitable action: network adaptation or team member training. Take charge in special cases. After verifying all roles check if Change Request or Knowledge Management shall be addressed.

What Is the Work?

You have various personalities in team and among the sponsors. You have various types of perception and habits. It is a challenge firstly in cooperation with HRM to stimulate the right approach of each team member towards communication, then in collaboration with OM to continuously trace and adjust communication network. Difficult communication cases land with you here – they may take a considerable amount of time.

How Do I Ensure That I Have Done It Right?

Take time to analyze the personalities and perception types in your team. Pay some attention to project stakeholders. Care about continuous adjustment of communication network to informal roles in team. Work with OM to elaborate most effective formal organization. Team members are not trained in communication – identify the deficits and work together to close the gaps. Take charge of difficult communication issues – you may be the best one to solve them.

Goal

The goal of Communication Management is to assure effective and efficient information flow within internal and external structures of a project with the sole goal of supporting the successful project realization. It comprises both the plain information flow as well as marketing.

Process

As in majority of processes first the outstanding issues are to be treated before team communication may be evaluated. If needed, communication network changes, training courses are to be initiated. Special communication situations are handled in this process. Finally, also here change requests and knowledge content are to be passed appropriately. Processes may be triggered by Change, Problem or Integration processes

Lecture notes

Download 02-00_COM EN.pdf Download Impact of Personality on Communication 2024.pdf